FAQ
Facerise is an online store specializing in beauty products, including the latest LED facial massagers designed to enhance your skincare routine.
Who should not use the LED facial massager?
The LED facial massager should not be used by:
- Individuals with a history of skin cancer or currently undergoing cancer treatment.
- Pregnant or breastfeeding women.
- Individuals with light-sensitive diseases such as lupus.
- People taking medications that cause photosensitivity (e.g., certain antibiotics, anti-inflammatory drugs).
- Those with severe skin conditions like eczema, psoriasis, or active acne lesions.
- Individuals with implanted medical devices such as pacemakers.
- Children under the age of 18 without adult supervision.
What skin types are suitable for the LED facial massager?
The LED facial massager is generally safe for all skin types. However, people with very sensitive skin or certain skin conditions should consult with a dermatologist before use.
What precautions should be taken when using the LED facial massager?
- Avoid direct exposure to the eyes; use provided eye protection.
- Do not use on broken or inflamed skin.
- Follow the usage instructions provided in the manual.
- Start with shorter sessions and gradually increase the duration as your skin adjusts.
- Clean the device thoroughly after each use.
Disclaimer
Is Facerise responsible for any harm caused by the LED facial massager?
No, Facerise is not responsible for any harm or adverse effects caused by the use of our products. Users should follow all instructions and consult with healthcare providers if they have any concerns. By purchasing and using our products, you agree to our terms and acknowledge that Facerise is not liable for any damages.
How do I place an order?
- Visit our website at Facerise.store.
- Browse our products and select the item you wish to purchase.
- Add the item to your cart and proceed to checkout.
- Enter your shipping and payment information.
- Review your order and submit it.
What are your shipping times?
Shipping times vary based on your location:
- Domestic Orders: 7 - 15 business days.
- International Orders: 10 -18 business days.
How can I track my order?
After placing an order, you will receive a confirmation email with a tracking number. You can use this number on our website or the courier’s website to track your package.
Return Policy
What is your return policy?
- Eligibility: Returns are accepted within 30 days of the delivery date for unopened and unused products.
- Procedure: Contact our customer support at support@facerise.store to initiate a return. Provide your order number and reason for return.
- Refunds: Once the returned item is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Contact Information
How can I get in touch with Facerise?
If you want to reach out to us, navigate to contact and fill out all the necessary contact information and send us a message or send an inquiry via email. We will be happy to help you out!
Additional Information
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and times will vary based on the destination.
Are there any maintenance tips for the LED facial massager?
- Clean the device with a soft, damp cloth after each use.
- Avoid using harsh chemicals or abrasive materials.
- Store the device in a cool, dry place.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.
Do you offer any warranties on your products?
Yes, our LED facial massager comes with a 120-Day limited warranty. For warranty claims, please contact our customer support.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer support within 24 hours of placing your order. We will do our best to accommodate your request.
What if my product arrives damaged?
If your product arrives damaged, please contact our customer support within 7 days of delivery. Provide photos of the damaged product, and we will assist you with a replacement or refund.
Thank you for choosing Facerise
We are committed to providing high-quality beauty products and exceptional customer service. If you have any further questions, feel free to reach out to us.